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Always call for an RMA number for all returns and cores.
**Charge-backs will be turned to collection. This does affect your credit rating**
We do not accept returns on the following:
- Any non-standard item that is manufactured or modified to a specific customer's needs.
- Any item modified or painted by the customer before or after part installation.
- Any Custom Painted item and Paint. (unless initially defective upon receipt)
- Exhaust systems, down pipes, or other exhaust component after it has been installed.
- Any electronic components or parts if they have been installed on the vehicle. (unless defective)
- Any emissions deleting/bypass piping hardware or software. This includes DPF & EGR delete kits.
- Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return.
- Any item without a copy of the original invoice, return form, and RMA# unless other special arrangements have been made.
If you receive a damaged product, or it does not meet your expectations, first, contact us here at Pure Diesel Power for instructions on how to return the item to us.
We will require that the product be in the original packaging, shipped prepaid within 15 days and with a copy of the invoice for a refund or exchange.
Please check thoroughly that all components are what you ordered and look to be in working order the moment you receive them.
There will be absolutely NO returns on any electronics, sensors, or harnesses. We may be able to help get them replaced if they are DOA, but we cannot accept returned electronics otherwise.
We HIGHLY recommend adding insurance for at least as much as the core charge, along with requiring a signature or sending via trackable shipping method.
Defective items -Any warranty claims for defective merchandise that occur after 30 days from the date of purchase must be handled between the customer and the manufacturer. We will do our best to support you after the sale, but we cannot accept returns on items that fail due to manufacturer defects. Some items can be exchanged through us if they are DOA or fail within 30 days. To inquire about a certain product and its return policy, you may call us at 715-254-1833 before purchase.
Unopened Items - We will fully refund you for any unopened item (not listed below) for any reason within 15 days of the original purchase date. Shipping is not refundable.
*RETURNS PAST 15 DAYS* No Returns on ANY item after 15 days after delivery date, unless there are extenuating circumstances. We may at our discretion refuse to authorize your return or charge a 25% restocking fee. We can ONLY offer an in-store credit on returns accepted after 15 days.
Core Return Policy-
Cores past 30 days only receive 50% credit and those received after 90 days will receive NO core credit. Please call us before sending your core back to ensure you have the correct shipping address and RMA number.
Return Policy on Specific Parts-
-Air to Water Intercooler Cores: All returned Air to water intercooler cores are subject to a 10% restocking fee. NO EXCEPTIONS!
-Injection Lines: We do not accept any returns on custom or standard bent injection lines. They are covered under warranty for a period of 6 months and will be fixed at the manufacturers’ discretion if any leaks occur.
-Injectors: We do not accept any returns on injectors after they have been installed. If there is a defect and the issue is covered under warranty the consumer will need to deal directly with the injector manufacturer to resolve the issue. Injectors that have not been installed are returnable within the 15 day return policy but are subject to a 10% restocking fee.
**All Unlimited Diesel injectors are subject to a 20% restocking fee on non-installed returns**
-Smoke Stacks: All Grand Rock smoke stack branded items are subject to a 20% restocking fee. No exceptions! Freight is not refundable!
Harley Head Lights- Ford Harley head lights and headlight conversion kits are SPECIAL ORDER and are not returnable.
-CRYO'D Brake Rotors: If you order & receive the incorrect rotors, your order will be subject to a 20% restocking fee.
-South Bend & Valair Clutches: Any returned South Bend or Valair Clutches for any reason will be subject to a 10% restocking fee. This fee covers the re-boxing of the clutch, as the boxes are generally not re-usable after one shipment.
DO NOT SHIP ITEMS BACK TO THE RETURN ADDRESS ON THE BOX YOUR ITEMS CAME IN.
ALWAYS CALL US FOR AN RMA NUMBER AND ADDRESS FIRST!
Whether you are returning because the item is incorrect or defective, we will be forced to charge you $15 for sending the product to the incorrect address. This could also delay your credit/refund if applicable. This $15 charge will be deducted from your credit/refund amount along with a restocking fee if applicable. Many products are sent factory direct and must return to the factory for exchange or credit, so please DO NOT send them to our shop.
This also applies to CORES! CALL US FIRST TO CONFIRM THE CORE RETURN ADDRESS. IF YOU SEND IT HERE, WE WILL DEDUCT $15 OFF YOUR CORE REFUND.
-Opened items must be in as-new condition, in original packaging with the packing slip, with any/all warranty cards, manuals and accessories within 15 days of the original purchase date.
-It is the customers responsibility to follow-up on returns, we recommend shipping your item with a traceable carrier.
-If you fail to follow up on a return, then initiate a CHARGE-BACK because you didn't check the credit status with us first, you will AUTOMATICALLY be charged a $50 charge-back fee, whether we dispute the CHARGE-BACK claim or issue credit separately. Remember, you agree to this when you place your order, and a copy of this agreement will be provided to your card company if you feel you are being charged $50 unjustly.
-Be sure to insure your items! If the package is damaged or destroyed and your returned item is in unacceptable resale condition, we will be unable to credit you, it is your responsibility to file the damage claim with the carrier.
If you have any questions on our return policy please feel free to contact us at firstname.lastname@example.org.